Reports To: Visitor Center Manager
The Visitor Services Retail Associate is a high-energy customer service star responsible to inform and inspire visitors about the Providence/Warwick area’s array of neighborhoods, attractions, hotels, stores, restaurants, entertainment venues, and more. This retail sales associate position is primarily responsible for maintaining the gift shop at the Visitor Center with an exemplary guest services aspect.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Inventory stock and requisition new stock.
Prepare merchandise for purchase
Prepare daily close out reports
Maintain inventory reports
Remove and record amount of cash in register at end of shift
Actively promote Providence/Warwick to visitors, residents, and convention-goers.
Provide accurate and concise guidance to help visitors explore the area.
Replenish brochures from inventory at Visitor Center as needed.
Accurate tracking and accounting on visitor statistics, training and other services provided.
Participate in all customer service and training programs.
Accept payment and make change. Wrap or bag merchandise for customers.
Keep Visitor Center clean and orderly
Strong customer service and business etiquette skills
Excellent verbal communication skills
Polished confidence in communicating with the public
This job operates in a retail and guest services environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
While performing the duties of this job, the employee is regularly required to talk and hear. The position can be very active and requires walking, standing, bending, and kneeling. The employee must frequently lift and or move items that weigh more than 50 pounds.
Position Type and Expected Hours of Work:
This is a part-time position, 20-25 hours per week. Days and hours of work may vary by schedule. Saturdays required.
Extensive knowledge of Providence/Warwick amenities and area information.
Previous retail experience
Previous experience performing point of sale transactions
Basic understanding of sales principles and customer service practices
Comprehension of basic accounting procedures
Familiarity with inventory procedures
Basic computer skills required – specific to internet searching, GPS/mapping/directions, and database entry.
Must be available to work Saturdays
Preferred Education and Experience:
High school diploma or equivalent or relevant work experience
Hospitality experience preferred
Point of sale system experience desired
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If interested, please email your resume to Else Swearingen, firstname.lastname@example.org by Friday, March 3, 2017.