Providence Warwick Convention & Visitors Bureau

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Career Opportunities

Visitor Services Retail Associate 

Reports To: Visitor Center Manager

Classification: Non-exempt

Summary:
The Visitor Services Retail Associate is a high-energy customer service star responsible to inform and inspire visitors about the Providence/Warwick area’s array of neighborhoods, attractions, hotels, stores, restaurants, entertainment venues, and more.  This retail sales associate position is primarily responsible for maintaining the gift shop at the Visitor Center with an exemplary guest services aspect. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Inventory stock and requisition new stock.

  • Prepare merchandise for purchase

  • Prepare daily close out reports

  • Maintain inventory reports

  • Remove and record amount of cash in register at end of shift

  • Actively promote Providence/Warwick to visitors, residents, and convention-goers. 

  • Provide accurate and concise guidance to help visitors explore the area. 

  • Replenish brochures from inventory at Visitor Center as needed.

  • Accurate tracking and accounting on visitor statistics, training and other services provided.

  • Participate in all customer service and training programs.

  • Accept payment and make change. Wrap or bag merchandise for customers.

  • Keep Visitor Center clean and orderly

Competencies:

  • Strong customer service and business etiquette skills

  • Excellent verbal communication skills

  • Initiative

  • Teamwork Orientation

  • Polished confidence in communicating with the public

Work Environment

This job operates in a retail and guest services environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The position can be very active and requires walking, standing, bending, and kneeling. The employee must frequently lift and or move items that weigh more than 50 pounds.

Position Type and Expected Hours of Work:

This is a part-time position, 20-25 hours per week.  Days and hours of work may vary by schedule.  Saturdays required.

Requirements:

  • Extensive knowledge of Providence/Warwick amenities and area information.

  • Previous retail experience

  • Previous experience performing point of sale transactions

  • Basic understanding of sales principles and customer service practices

  • Comprehension of basic accounting procedures

  • Familiarity with inventory procedures

  • Basic computer skills required – specific to internet searching, GPS/mapping/directions, and database entry.

  • Must be available to work Saturdays

Preferred Education and Experience:

  • High school diploma or equivalent or relevant work experience

  • Hospitality experience preferred

  • Point of sale system experience desired

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If interested, please email your resume to Else Swearingen, eswearingen@goprovidence.com by Friday, March 3, 2017.