Career Opportunities
Job Title: Visitor Services Associate
Reports To: Visitor Center Manager
Classification: Part-Time / Non-Exempt
Position Summary
The Visitor Services Associate is a high-energy customer service professional responsible for welcoming, informing, and inspiring visitors to explore the Providence and Warwick region. This role provides guidance on neighborhoods, attractions, hotels, dining, entertainment, transportation, and local events while serving as a knowledgeable ambassador for the destination.
In addition to traditional visitor services responsibilities outlined below, this position also supports the operation and maintenance of visitor center technology systems, including digital information displays, ticketing platforms, and point-of-sale tools used to promote and sell experiences across the destination.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Visitor Services and Customer Experience
• Actively promote Providence and Warwick to visitors, residents, and convention and sporting event attendees.
• Provide accurate and engaging information to help visitors explore the region’s attractions, restaurants, shopping districts, entertainment venues, and cultural assets.
• Assist visitors with directions, recommendations, and itinerary planning.
• Maintain a welcoming, professional environment that reflects the hospitality of the destination.
Retail and Sales
• Prepare merchandise for sale and maintain attractive retail displays.
• Process point-of-sale transactions, including ticket sales, merchandise purchases, and visitor services.
• Accept payment, make change, and provide receipts.
• Maintain accurate inventory reports and assist with stock management.
• Replenish brochures and visitor materials from inventory as needed.
Technology and Digital Visitor Services
• Assist in maintaining visitor center technology, including computers, digital displays, and ticketing systems.
• Support the operation of ticket sales platforms for local venues, attractions, and events.
• Work with Visitor Center leadership and internal staff to implement and maintain new technology platforms and visitor service tools.
• Help update and maintain digital visitor information resources, including display screens and online ticketing interfaces.
• Monitor technology performance and report any issues requiring troubleshooting or technical support.
• Ensure visitor center devices and systems remain organized, operational, and accessible for daily use.
Administration and Reporting
• Track visitor statistics and services provided through established reporting tools.
• Maintain records related to sales, visitor engagement, and training activities.
• Assist with basic administrative tasks supporting visitor center operations.
General Operations
• Maintain a clean, organized, and welcoming visitor center environment.
• Participate in customer service and training programs as required.
• Assist with operational tasks that support the daily success of the visitor center.
Competencies
• Exceptional customer service and hospitality mindset
• Strong verbal communication and interpersonal skills
• Initiative and problem-solving ability
• Teamwork orientation and collaboration
• Comfort assisting diverse visitors and members of the public
• Basic technology aptitude and willingness to learn new systems
Work Environment
This position operates in a visitor services environment. While the role is employed by the Providence Warwick Convention & Visitors Bureau (PWCVB), daily duties are performed at the Rhode Island Convention Center Visitor Center, a public-facing facility located in a high-traffic area.
This role routinely uses office equipment and visitor service technology, including computers, point-of-sale systems, ticketing platforms, and digital information displays.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The position is active and requires standing, walking, bending, and kneeling throughout the shift. The employee may occasionally lift or move materials weighing up to 50 pounds, including inventory and printed materials.
Position Type and Expected Hours of Work
This is a part-time position. Hours will flex based upon business demand, visitor center operations requirements, and the event calendar.
Typical schedule:
Thursday – Saturday
8:30 AM – 5:00 PM
Requirements
• Strong knowledge of Providence and Warwick attractions, neighborhoods, and amenities
• Previous retail or customer service experience
• Experience with point-of-sale systems and sales transactions
• Basic computer skills, including internet search, mapping/directions, and database entry
• Comfortable learning and supporting new technology platforms
• Must be available to work Saturdays
Preferred Education and Experience
• High school diploma or equivalent (or relevant work experience)
• Hospitality, tourism, or visitor services experience preferred
• Point-of-sale and ticketing system experience
• Familiarity with inventory management procedures
• Additional language skills, particularly Spanish, strongly preferred
The Providence Warwick Convention & Visitors Bureau is an Equal Opportunity Employer.
Interested applicants should email an introduction letter and resume to Kamila Bermudez, Human Resource Manager at Kbermudez@goprovidence.com prior to end of day, Friday, April 10, 2026.