Visitor Services Associate
Visitor Center Manager
The Visitor Services Associate is a high-energy customer service professional responsible to inform and inspire visitors about the Providence/Warwick area’s array of neighborhoods, attractions, hotels, stores, restaurants, entertainment venues, and more. This position is primarily responsible for maintaining the gift shop at the Visitor Center with an exemplary guest services focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively promote Providence/Warwick to visitors, residents, and convention-goers.
Provide accurate and concise guidance to help visitors explore the area.
Replenish brochures from inventory at Visitor Center as needed.
Accurate tracking and accounting on visitor statistics, training and other services provided.
Participate in all customer service and training programs.
Inventory stock and requisition new stock.
Prepare merchandise for purchase
Maintain inventory reports
Accept payment and make change. Wrap or bag merchandise for customers.
Keep Visitor Center clean and orderly
Strong customer service and business etiquette skills
Excellent verbal communication skills
Polished confidence in communicating and assisting all members of the public
This job operates in a retail and guest services environment. While this position is with the PWCVB, job duties are performed at the RI Convention Center, which is a public building in a high traffic area. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
While performing the duties of this job, the employee is regularly required to talk and hear. The position can be very active and requires walking, standing, bending, and kneeling. The employee must frequently lift and or move items that weigh more than 50 pounds.
Position Type and Expected Hours of Work:
This is a part-time position. Must be able to work Thursday – Saturday 8:30am – 5pm. Days and hours of work may vary.
Extensive knowledge of Providence/Warwick amenities and area information.
Previous retail experience
Previous experience performing point of sale transactions
Basic understanding of sales principles and customer service practices
Basic computer skills required – specific to internet searching, GPS/mapping/directions, and database entry.
Must be available to work Saturdays
Preferred Education and Experience:
High school diploma or equivalent or relevant work experience
Additional language skills, especially a fluency in Spanish, is preferred
Hospitality experience preferred
Point of sale system experience desired
Familiarity with inventory procedures
Please send your resume to Elise Swearingen at firstname.lastname@example.org to apply.