Providence Warwick Convention & Visitors Bureau

Providence Skyline

Career Opportunities

Job Title:                    
Visitor Services Associate

Reports To:                
Visitor Center Manager

Classification:            
Non-exempt

Summary:                  
The Visitor Services Associate is a high-energy customer service professional responsible to inform and inspire visitors about the Providence/Warwick area’s array of neighborhoods, attractions, hotels, stores, restaurants, entertainment venues, and more.  This position is primarily responsible for maintaining the gift shop at the Visitor Center with an exemplary guest services focus. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Actively promote Providence/Warwick to visitors, residents, and convention-goers. 

  • Provide accurate and concise guidance to help visitors explore the area. 

  • Replenish brochures from inventory at Visitor Center as needed.

  • Accurate tracking and accounting on visitor statistics, training and other services provided.

  • Participate in all customer service and training programs.

  • Inventory stock and requisition new stock.

  • Prepare merchandise for purchase

  • Maintain inventory reports

  • Accept payment and make change. Wrap or bag merchandise for customers.

  • Keep Visitor Center clean and orderly

Competencies:

  • Strong customer service and business etiquette skills

  • Excellent verbal communication skills

  • Initiative

  • Teamwork Orientation

  • Polished confidence in communicating and assisting all members of the public

Work Environment

This job operates in a retail and guest services environment. While this position is with the PWCVB, job duties are performed at the RI Convention Center, which is a public building in a high traffic area.   This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The position can be very active and requires walking, standing, bending, and kneeling. The employee must frequently lift and or move items that weigh more than 50 pounds.

Position Type and Expected Hours of Work:

This is a part-time position.  Must be able to work Thursday – Saturday 8:30am – 5pm. Days and hours of work may vary. 

Requirements:

  • Extensive knowledge of Providence/Warwick amenities and area information.

  • Previous retail experience

  • Previous experience performing point of sale transactions

  • Basic understanding of sales principles and customer service practices

  • Basic computer skills required – specific to internet searching, GPS/mapping/directions, and database entry.

  • Must be available to work Saturdays

Preferred Education and Experience:

  • High school diploma or equivalent or relevant work experience

  • Additional language skills, especially a fluency in Spanish, is preferred

  • Hospitality experience preferred

  • Point of sale system experience desired

  • Familiarity with inventory procedures

 

Please send your resume to Elise Swearingen at eswearingen@goprovidence.com to apply.