Providence Warwick Convention & Visitors Bureau

Providence Skyline

Privacy Policy

Last updated: 5/23/2018

GoProvidence, The Providence Warwick Convention & Visitors Bureau (PWCVB), values your privacy. We are committed to protecting your personal information and maintaining your trust.  This privacy policy explains the types of personal information we may collect about you and informs you about how we collect it, how we use it and with whom we may share it.

This Policy applies to information collected on our Websites, including GoProvidence.com, GoSportsRI.com, ProvidenceRestaurantWeeks.com, FederalHillStroll.com and any other domain names operated by the PWCVB.

Contact GoProvidence

PWCVB
10 Memorial Boulevard
Providence, RI 02903
401.456.0200
1.800.233.1636

For questions about privacy and data collection through GoProvidence.com , contact privacy@goprovidence.com.

Information GoProvidence May Collect

Personal Identification Information 
We only collect personal information through GoProvidence.com that is knowingly and willingly supplied by the visitor, partner or client.  We may do this in several different ways on our Website, including through online forms for general inquiries, to submit an event, travel guide requests, RFP submissions, contests, surveys, partnership applications, or through some offline contacts such as email, mail or phone calls. 

We collect this information to provide you with destination news, travel guides and other travel information, promotional materials, maps and other goods or services you may have requested. Personal information you may provide can include first and last name, home and/or business address, email address, phone number, travel details, interest categories, social media handles, information about your company, guests that will attend an event and any other personal information only provided by you.  All information is stored in a secure location and will be used only for the purposes stated.

We also collect personal information about you when you purchase products or services online, over the phone, or at our Visitor Center. These financial transactions are processed through third-party service providers with whom we partner but do not control -  Clover “A first data Company,” businesstrack.com, OnceThere and SimpleView Inc. -  who will collect personal and financial information from you, such as credit card and billing address information.  Your financial information is never provided to us.  The information collected from you by these third parties is governed by the privacy policies of those third parties and we encourage you to review them. 

Visitors can always refuse to supply personal identification information, noting that choosing to do so may prevent the user from engaging in certain site-related activities. Users of our services, such as e-newsletter subscriptions, may also withdraw consent for the use of their personal information at any time. To review, update, or delete your collected data, or to withdraw consent for use, contact privacy@GoProvidence.com.

Non-personal identification Information Collected Automatically

Like most sites, we may collect Non-Personal Identification information about users whenever they interact with our Website. This information is collected through the use of cookies, pixel tags or similar programs that track information provided by your browser, such as the IP address of your computer, your mobile device ID, the website you came from, the type of computing, mobile or other device used, and your operating system, to track link clicks, page opens, form submissions, and other data that helps us administer our Website, such as the date, time and page(s) you visited on our Website, your time on site and other anonymous information. Some cookies and pixels we use enable us to deliver third-party advertising based on your online activity. Most Internet browsers will allow you to configure the browser to reject or block cookies, or notify you when a cookie is set. Refer to your browser for information on how to disable and control cookies and note that if you reject or block cookies it may affect your ability to enjoy the full functionality of our Website.

GoProvidence.com collects location information if the user agrees to show their location or check-in to venues by GPS.  Any location information will be used only for those purposes expressly stated. Users can always turn off/deny access to GPS location at any time. 

Social Media and GoProvidence.com

Our Website includes social media programs and features, such as GoProvidence UGC powered by Stackla, the Facebook Like button and widgets, and the Share button. If you choose to use these features, they may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. The social media programs, features, and widgets we use are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing the feature(s).

Release of Information to Third Parties

GoProvidence does not sell or rent your personal information to third parties for marketing purposes without your prior consent. 

Personal information will not be released to third parties, except to further the purpose for which you provide the information. We may share your personal information with third-party providers that help us provide certain content, services and functionality, such as payment processors and publication distribution vendors who would be given access to your personal information solely for the limited purpose of performing the services, or providing the information, you requested and for no other purposes. We may also share your personal information with our partner businesses when you request a specific product or service that our partners are best able to provide, such as information on tourist attractions, events and restaurants. Except as expressly stated in this Policy, we will not disclose, including for purposes of sale, any information that we collect to a third party.

We also use third-party web analytics and online advertising services, for example from Google  and other advertisers including, but not limited to, TripAdvisor, TravelSpike, Centro, Cumulus, Yahoo and Passport, to track and analyze your site activity and websites you visit after visiting our Website, as well as to serve advertisements to you on other websites after you have visited our Website, which is a practice known as remarketing. This practice does not use your personal information but rather uses third-party cookies, such as the Google Analytics and/or other cookies or pixels, to deliver online advertisements based on your online activity, including past visits to our Website. You will see these advertisements unless you opt-out. If you would like to opt-out of receiving targeted advertising like this from Google, you can manage these settings by visiting the Google Ads settings. 

GoProvidence.com also uses ADARA. ADARA's cookie collects information about your travel activities and preferences that allows GoProvidence.com and/or approved 3rd party companies to engage with you through personalized, relevant advertisements when you're browsing other Websites and social media platforms, and through ADARA analytics services. You can learn more about ADARA and opt out here

Third Party Links

GoProvidence.com contains links to other sites. Please be aware that we are not responsible for the information collection processes on these sites and cannot control how the information is used. 

International Visitors

GoProvidence.com receives visitors from all over the world. Please note that when accessing this Website outside of the United States, your information may be collected, transferred to, stored or processed in the United States and will be subjected to U.S. laws, which may not afford the same privacy protection as the laws of your own country. Use of this site is unauthorized in non-U.S. jurisdictions that do not give effect to all of the provisions of this policy. By continuing to access the Website, you understand and consent to the transfer of your information to our facilities in the United States and those third parties with whom we share it.  

Data Collection for Clients and Partners

GoProvidence uses SimpleView partner services/products that interact with client user information. We meet industry standards for security data storage and maintenance.  

Data Security

We understand the importance of safeguarding the personal information we collect from you. We take reasonable measures to protect your personal information that is under our control in an effort to prevent its loss, misuse or unauthorized access, alteration or disclosure, including established electronic and administrative safeguards designed to make the information we collect secure. Please do not send us any personal information in email, which is an inherently insecure form of communication.

Although we strive to keep your information secure, no guarantee can be made that your information and data will be secure from intrusions and unauthorized release to third parties.

Reviewing/Updating Your Information

You have the right to review your information at any time. If you would like to review your information within our contacts database, update it, or remove it, please contact privacy@GoProvidence.com.
If you would like to be removed from or change your subscriptions to any of our newsletters, there is a link at the bottom of every newsletter that allows you to do so.

Changes to This Privacy Policy

We reserve the right to change and update our privacy policy. Any changes to our policy will be prominently posted on this site. Please check our Website periodically for updates.

Last updated: 5/23/2018